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Creating a 3CX Bridge

Creating a 3CX Bridge

3CX allows you to call offices in separate locations for free by connecting two separate 3CX systems together. A 3CX bridge must be defined as either a “Master” or a “Slave”. The Master bridge is created on one phone system, and the slave is then created on the other....

Call Queues

Call Queues

In this article Introduction Creating a Call Queue Advanced Features Additional Options Introduction Depending on the type of business you run, you may have a large volume of calls coming in at any one time. 3CX has a number of features to assist in answering and...

Setting Up Extension Groups

Setting Up Extension Groups

In this article Introduction Default Group Creating Groups Rights Global Rights User & Manager Rights Introduction Grouping extensions allows the admin to determine what information is shown to which users. Rights for a user can be determined on a group-by-group...

Managing Your IP Phones

Managing Your IP Phones

In this article Introduction Adding Phones Plug & Play (LAN & SBC) Remote Extensions (RPS Server) Legacy Phones (By MAC) Updating Firmware Accessing the UI Changing Settings Introduction The "Phones" section of the 3CX Management Console provides an easy way...

3CX Extension Management

3CX Extension Management

In this article Introduction General Voicemail Forwarding Rules Provisioning BLF Options Rights Delegating Management Granular Access Managing 3CX Clients Integration Introduction Creating and managing 3CX extensions is made simple by accessing the Extensions screen...

Recording Calls & Management

Recording Calls & Management

In this article: Introduction Recording a call Managing Recordings Web client Windows Mac Android iOS Introduction Call recording provides a number of benefits for both a business and it's clients and customers. From quality control, to modernized record keeping -...

Deploying Fax over SIP for your Customers

Deploying Fax over SIP for your Customers

Many claim that fax (or facsimile) has been phased out and overtaken by the mass adoption of email, however in many industries this doesn’t appear to be the case. Many companies insist on keeping a fax line, paying anywhere between $30 - $60 a month for the service,...

Number Porting

Number Porting

Number porting is a necessary process when making the move from a traditional phone system to a IP phone system. The process involves both carriers confirming exactly which numbers need to be ported over from losing carrier to Aatrox Communications. While in theory...

Software PBX – Which OS do you choose?

Software PBX – Which OS do you choose?

Software PBX and your Operating System The PBX industry has grown significantly in the last decade, with a number of companies offering an open source software PBX to be run on a mainstream operating system as part of a company’s IT infrastructure. When deciding on...