If you run a business, chances are, you’re on the phone a lot. Whether you’re speaking to customers, staff members, or important business partners, having a suitable telephone system is an absolute must. Therefore, if you’re looking for good technology to keep you...
Two of the main priorities of any business should be efficiently providing your services and maximising profits - and with fantastic SIP trunking and VoIP services, you can save a good amount of money in the long run. Incorporating these technologies into your...
If you have a business and frequently speak to clients and important individuals over the phone, you have probably heard of SIP trunking. SIP trunks and VoIP phone systems are becoming more and more popular and commonplace in the modern business world. However, if you...
When running and working for a business, how you speak to your clients and staff members is incredibly important. If you communicate poorly and ineffectively, your team members may have trouble, and you could lose clients. However, if you use something like SIP...
With all the updates and integrations with the 3CX WordPress Live Chat plugin that 3CX have rolled out lately, we figured it was time to put together a comprehensive guide to get set up and in touch with your customers.Live Chat Requirements3CX WordPress integration...
3CX is known for its ability to integrate with a number of different platforms to make your work life easier, and now Facebook Messenger has been added to that growing list. As of the latest update, V16 Udpdate 7 Alpha, the 3CX Chat Feature now allows you to chat with...
The call flow designer makes call handling simple. Drag and drop pre-built building blocks to design your call flow, getting as complex as required without ever having to touch a line of code. Once your call flow is complete, upload it to 3CX via your management...
Here at Aatrox Communications, we work closely with many fantastic 3CX partners, as well as everyone on our team having the highest level of training to ensure we support our partners and end-customers. The 3CX instance manager is one thing we often recommend (and use...
Skill-based routing was introduced to 3CX in the v16 update for enterprise users, after being requested across the world. It is widely known as a popular queue strategy among call centres, and enables customers to get to the agent best suited for their call....
3CX have cemented themselves as pioneers in the unified communications space, with their feature-rich video conferencing solution offering much more than video. The modern workforce is changing, with employees often working in multiple locations, whether out of...
