by ashleigh | Nov 2, 2020 | Feature Highlight, User Guides
With all the updates and integrations with the 3CX WordPress Live Chat plugin that 3CX have rolled out lately, we figured it was time to put together a comprehensive guide to get set up and in touch with your customers. Live Chat Requirements 3CX WordPress integration... 
by ashleigh | Oct 25, 2020 | Feature Highlight, Latest Updates, User Guides
3CX is known for its ability to integrate with a number of different platforms to make your work life easier, and now Facebook Messenger has been added to that growing list. As of the latest update, V16 Udpdate 7 Alpha, the 3CX Chat Feature now allows you to chat with... 
by Aatrox Communications | Feb 16, 2020 | Feature Highlight
The call flow designer makes call handling simple. Drag and drop pre-built building blocks to design your call flow, getting as complex as required without ever having to touch a line of code. Once your call flow is complete, upload it to 3CX via your management... 
by Aatrox Communications | Feb 9, 2020 | Feature Highlight
Here at Aatrox Communications, we work closely with many fantastic 3CX partners, as well as everyone on our team having the highest level of training to ensure we support our partners and end-customers. The 3CX instance manager is one thing we often recommend (and use... 
by Aatrox Communications | Feb 2, 2020 | Feature Highlight
Skill-based routing was introduced to 3CX in the v16 update for enterprise users, after being requested across the world. It is widely known as a popular queue strategy among call centres, and enables customers to get to the agent best suited for their call.... 
by Aatrox Communications | Jan 23, 2020 | Feature Highlight
3CX have cemented themselves as pioneers in the unified communications space, with their feature-rich video conferencing solution offering much more than video. The modern workforce is changing, with employees often working in multiple locations, whether out of...
