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The Best Quality VoIP Phone Services in New Zealand

The best quality VoIP phones offer you features and functionality that goes far beyond what you get with a legacy telephone system. And they’re more than just improvements over existing telecommunications networks, too. ISPs are steadily disconnecting old telephone lines and switching to these newer, better systems. VoIP is how the businesses of the future will communicate.

SIP Trunking Services

You don’t have to wait to get on board. Here at Aatrox Communications, we’re one of New Zealand’s leading providers of SIP Trunking services. We also offer a range of VoIP compatible hardware, including traditional handsets and modern, multi-functional headsets. To learn more about how we can help your business, please contact us at 09 242 0880.

Best Quality VoIP

Embrace Now With VoIP Phones For Your Small Business

With VoIP, you’ll no longer be chained to your desk. Give your business more mobility when you’re always connected to what’s going on, no matter whether you’re working from home, are on the road for a sales call, or have employees based on entirely different continents. The best quality VoIP systems will enhance your agility and let you communicate effectively with clients, employees, and partners, no matter where you are.

VoIP services aren’t just versatile. They’re far easier and more cost-effective to manage than a traditional telephone system as well. You won’t have to call in a technician from your telco if you want to make changes to your system. When you deploy VoIP phones and services for your business, you can use internal admin resources to control your system, add new users, and even set up digital receptionists to direct calls to the right extension. That will free up more time for your staff to focus on running your business and giving your customers the best possible experience. You’ll be able to provide exceptional service with this comprehensive business phone solution.

User-friendly Interface

With a simple, user-friendly interface, scalability is in the palm of your hand. Extending or reducing your capacity is as simple as adding or removing channels, which you can do with the click of a mouse. Streamline your operations or integrate new hires with ease. Manage phone numbers, enable features, and make changes in real-time to suit your business’s evolving needs.

You won’t need to hire additional IT specialists or pay high call-out fees for maintenance. As everything’s hosted in the cloud, you won’t need to dedicate valuable office space and money to installing, setting up, and hosting new hardware. A VoIP system won’t just make your operations better – it’s great for your bottom line. As all your calls will be routed over your internet connection, you’ll no longer have to pay for separate internet and phone bills. Get a greater return on the investment into your existing internet infrastructure and make your dollars go further when you switch to VoIP.

You can even connect the best quality VoIP systems to smartphones or computers, allowing you to make use of enhanced functionalities and integrations. Handle calls in a smarter way when you integrate your phone system with your CRM, help desk, or other productivity-boosting apps. Reduce unnecessary manual tasks and benefit from improved analytics to find out what works and what hasn’t. You’ll get work done faster, better, and at a better price when you make the switch to a VoIP system.

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What is a Business VoIP Phone System?

This powerful solution takes advantage of the internet to make and receive phone calls.

Technology has transformed the way we do business, and now business phone systems themselves are evolving to match. With the advent of the internet, the world is closer than ever before. Business phone systems are now a way for employees to communicate with one another and the main point of contact between your company and its customers and clients.

But as the popularity and uptake of these modern systems rise, so do user expectations. With technology progressing and larger numbers of people making the switch to remote working, business phone systems need to have lots more in store. With total support to your customer service centers and integrations with other tools, modern VoIP solutions equip you with a powerful arsenal of everything you need to go above and beyond your customers’ expectations.

What is VoIP?

Voice over Internet Protocol (VoIP) allows you to make phone calls over an internet network by turning analogue phone signals into packets of data. This means that when you use VoIP for your business’ telecommunication needs, all you require to make and receive high-quality calls is a stable internet connection.

As VoIP makes use of the internet to transmit phone calls, the best quality VoIP service providers can offer far lower rates than phone companies, especially for long-distance calls, which traditionally are prohibitively expensive to make. This means that VoIP is an excellent solution if your business’ activity stretches across national borders.

But it isn’t just cost-effectiveness where VoIP excels. This new technology offers a host of powerful benefits that go above and beyond what a traditional phone network can give you. Connect internally with employees in different departments or different offices and externally to your clients and partners, all from a single, convenient interface – at a single, convenient fee. Additional features like conference calling and voicemail mean you never have to worry about lost calls. Best of all, VoIP systems can be used from any place and any device, as long as it has an internet connection. That means you get to keep connected at all times and make sure your business stays moving.

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Call flow designer

Common Features of VoIP Phone Systems

VoIP can do more than just take your calls and keep your costs down. The best quality VoIP offers your business is its range of powerful additional functionalities that are designed to take your operations to the next level.

Here are some common features you’ll see with most VoIP systems:

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Call Queueing

Get your incoming calls sorted on queues based on predefined rules. Connect the right people to the right agents, move your customers along faster, and keep satisfaction rates high while ensuring your staff don’t become overwhelmed.

Call Recording

Need to go back to a call to check something you missed? Struggling to take notes while in a meeting? With automatic call recording, you’ll be able to access old calls anytime, anywhere. You’ll be able to look up information quickly or respond to requests based on earlier calls.

Personalised Greetings

Make sure that the first thing your viewers hear represents your brand’s identity. Customise your after-hours voicemail greetings and encourage your viewers to leave a message that you can listen to during business hours – or why not inform them about great new deals and offers?

Extensions

With personalised extensions and numbers, your callers will be able to reach anyone in your company with ease. This will make it convenient if you need calls to go to a particular agent.

Callback

Some providers offer the ability to automatically reconnect to customers if you’ve missed their call. This can help you reduce call abandonment rates and boost your customer satisfaction and retention.

Integrations

Get all your relevant data in one convenient place when you integrate your phone system with other helpful tools such as your CRM or e-commerce solutions. Manage calls faster without having to stop to hunt for information and keep your customers happier.

Contact History

With access to a complete overview of all previous interactions, including previous calls, orders and notes, you won’t have to coordinate multiple systems when handling frustrated customers.

Real-Time Dashboard

Monitor your call centre activities in real-time. See your agents’ workloads and reassign tasks as necessary to prevent backlogs and ensure that business flows as it should.

Conference Calling

Communicate with multiple business partners at once and ensure that information gets across as it should with the opportunity to schedule conference calls.

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Why Choose Aatrox For Your SIP Trunking Needs?

You might be wondering what the connection between VoIP and SIP Trunking is. Essentially, Session Initial Protocol (SIP) Trunking is a protocol used to make VoIP calls. And if you’re looking for an SIP Trunking service provider that offers some of the best quality VoIP solutions in New Zealand and Australia, Aatrox is the right choice.

We’re a local company. That means that when you choose us, you’re getting reliable, local support that understands the needs of Kiwi businesses.
We’re also the only 3CX Titanium Level partner in New Zealand. 3CX is a leading provider of VoIP PBX services. While they have plenty of partners in the region, Aatrox Communications is the only one to have achieved their highest possible level of partnership here in Aotearoa. That means that we have the most experience with their software and the highest number of sales. That’s why you can trust us to know exactly what we’re doing when it comes to SIP Trunking provisions.

It also means that, in the unlikely event of an issue, you’ll get to benefit from the best possible support responses from 3CX themselves.

We have thousands of satisfied clients across New Zealand and Australia who’ve seen the difference VoIP can make to their business. Ready to join the club and transform the way your enterprise communicates? Contact us at 09 242 0880 to learn more about what we can do for you.

Get started with 3CX and Aatrox Communications today

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Aatrox Communications is an New Zealand owned and operated full service SIP trunk provider. We specialise in connecting the traditional telephony network to the internet for small and large businesses.