Get Started With A VoIP Business Phone

VoIP stands for ‘Voice over Internet Protocol’ (VoIP) and describes a process whereby voice-based phone calls are transmitted via an internet network rather than through a traditional copper telephone line.

Voice Communications Solution

VoIP is growing increasingly popular as a voice communications solution and is only expected to expand further as time goes on. Voice communications and signals from your phone are converted into data packets, which then get sent over an IP network to a recipient. 

This allows you to call any phone number, whether a mobile or landline, local or international, at lower costs than you’d get using an analogue phone. 

As a VoIP business phone does not require complex installation or maintenance, you won’t have to pay to get a specialist to come out to set it up, nor will you have high ongoing fees. In fact, you’ll no longer have to pay for a separate phone line. All you need is an internet connection, and you can make calls from anywhere, using any device.

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Move Your Business Forward WIth VoIP

In recent decades, smartphone technology has changed how we communicate. Household landline use has been decreasing and continues to fall. It’s not just residential areas where this telecommunications shift is happening, either. Changes are occurring in the commercial world as well.

As your business grows, it’s essential that your phone system aligns with your customers’ expectations of a modern enterprise. You’ll show them that your brand is connected to up-to-date technology and aligned with the future.

What’s more, you’ll also get to benefit from a range of advanced features, including improved productivity, significant cost savings, and better call quality as well.

Why Use VoIP For Your Small Business Phone System?

Companies worldwide have been turning to VoIP for both internal and external calls. If you’ve used Skype or Zoom, you’ve already used VoIP!
This advanced telecommunications technology offers you a powerful range of benefits, including:

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Reduced Costs

It is far cheaper to make calls using a VoIP connection than over a conventional telephone line. In addition, as VoIP is hosted in the cloud and requires no special hardware or complex installations, it doesn’t require you to buy new equipment if you don’t want to. You also won’t have to pay for a technician to set up your system or regular maintenance from a telco.

Flexibility and Portability

All you need to get set up using VoIP is a one-time installation of compatible software in a device of your choice, whether it’s a traditional telephone, a smartphone, or a virtual softphone. Then you can start receiving phone calls over the internet.

Because all you need to work is an internet connection, a VoIP business phone is excellent if your employees need to travel frequently for work, work remotely, or you have offices based in different cities or countries. They’ll all be able to collaborate effectively and remain connected to what’s going on in your business at all times.

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Better Customer Service

High-quality customer service is vital for business success. With VoIP, you can answer every incoming call immediately and set up auto-attendant systems to automatically route calls so that your customers always reach the right agents.

Reduce waiting times and improve your customer service staff’s productivity when you integrate your VoIP system with your helpdesk or CRM.

No matter your company’s size, VoIP will help you maximise the efficiency of your operations.

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The Difference between VoIP and Traditional Phones

The key difference between VoIP phones and their older landline counterparts lies in the technology making them run.

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Landline phones have changed little since the beginning of the twentieth century. They are reliant on extensive physical infrastructure that uses copper wiring and hardware-based exchanges. Yet all this investment only results in one primary functionality. By modern standards, analogue landlines are highly technologically limited, as they only allow you to make and receive voice calls.

VoIP technology, on the other hand, has transformed how businesses communicate. They can open you up to a world of new features at a far lower cost. As they’re cloud-based, you don’t need extensive investments in hardware or infrastructure to get set up and running with VoIP phones. Nor do you need to pay for ongoing maintenance costs.

While landline phones have remained essentially unchanged for decades, VoIP phones have advanced significantly in recent years due to ongoing innovation and improvements in internet speeds.

If you want add-ons to increase your analogue landline’s functionality, these will come at additional costs. However, modern VoIP business phones come with an array of popular, productivity-enhancing features already built-in. VoIP providers are also improving their software offerings all the time, and upgrading to the latest version can be as simple as downloading it from the cloud.

Features of a Business VoIP Phone

A VoIP phone service can keep you equipped with all the features your business knows and loves while giving you a host of new functionalities to take your communications to the next level.

Standard features of VoIP business phones include:

  • Call Screening
  • Email to Fax and Fax to Email
  • Simultaneous Ring
  • Call Queueing
  • Auto Attendants
  • Call Recording
  • Audio Conferencing
  • And Much More

Types of VoIP Office Phones

There’s a broad spectrum of VoIP office phones available. They include corded and cordless models, such as headsets, depending on your mobility needs, such as if you have staff who need to take calls while walking around your office or factory floor.

There are also VoIP phones engineered for specific functions. For instance, there are models designed specifically for conference calls, others with video calling capabilities, and others designed to work best in call centres.

The quality of your VoIP services has an important influence on the quality of your phone connection. But it’s the hardware underpinning your business phone system that determines the functionality and features available to you.

For instance, some major providers of VoIP compatible hardware offer features such as speed dial keys, graphic displays, Bluetooth compatibility and much more in their devices. Such provisions give you the equipment you need to take your productivity to the next level and streamline your operations even further.

Some of the best VoIP phones currently available run on modern smartphone operating systems such as Android. Their software gives them access to advanced features such as multi-user calls and contact and schedule management, allowing you to save time and get the most out of your communication devices.

Types of VoIP Business Phones

There are three main ways you can set up VoIP for your business’ communications:

ATA (Analogue Telephone Adaptor)

Not keen to get rid of your old analogue phone yet? If your company’s existing landlines are perfectly functional hardware, or you don’t have the capital to spend entirely re-equipping your phone network, you can use an ATA to turn your traditional telephone into a VoIP compatible device.

Your ATA will allow you to connect your phone to your internet connection, which, in turn, will let you transmit your voice signals over the internet. That means you’ll get all the benefits of VoIP’s fast, cost-saving communicative tech without having to adapt or train your staff to use new devices.

IP Phones

These specialist phones look no different from a regular phone, but they’re built specifically for VoIP. They frequently come equipped with a range of additional hardware features designed to make the most of VoIP’s exceptional functionalities.

Examples include microphones designed to pick up 360 degree sound for conferences, speed dial keys, and even graphic displays for video conferencing. They’ll help drastically improve the efficiency of your operations and take your productivity to the next level, especially if you have regular meetings with business partners or clients.

Save on commuting time and fuel bills by making sales pitches virtually or host discussions without having to step out your office door.


If you’ve used Skype or Zoom, you’ve used a softphone. These software and applications load a VoIP service directly onto your computer, making them one of the easiest and most accessible ways to make use of VoIP technology. You don’t need an external physical phone at all! And with many VoIP providers releasing compatible apps for smartphones and mobile devices, your mobility won’t be restricted, either.

These low-cost solutions are highly scalable, too. All you need to expand their capacity is to download the software and set up a new account. This also means that you’ll be sure that all your offices are working off a uniform interface, making the life of your IT support staff much easier.

Softphones are incredibly cost-effective, too. They can be installed entirely remotely and require no additional physical hardware. That will save on your upfront costs and make it easier for you to stay connected with minimal disruption to your operations. Even if your phone has been left in the office and you’re working from home, you’ll be able to stay connected.

If you’re ready to take advantage of all the benefits a VoIP business phone can offer your company, Aatrox Communications are here to help. We offer SIP trunking packages from leading VoIP provider 3CX, as well as an extensive range of VoIP compatible phones.

To get started, please contact our friendly team at 09 242 0880.

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Aatrox Communications is an New Zealand owned and operated full service SIP trunk provider. We specialise in connecting the traditional telephony network to the internet for small and large businesses.