While in theory number porting doesn’t sound like a very complicated process, in practice this needs to go through many confirmation stages between us and the losing carrier. Depending on the speed of the communication to confirm specific details, this can take between 2-8 weeks to get the whole process completed.
Porting 1300/ 1800 numbers is generally the easiest and quickest, generally only taking between 2 – 10 days.
Australia geographic location numbers however often take longer, and fall into two categories:
Cat A Port
Cat C Port
We usually submit a Cat A port first, and if additional services are attached to the number, the request will be rejected due to it being a Complex Service. We then resubmit the port as a Cat C Port.
At this stage it’s important to have all the numbers which are involved with the Complex Service from the customer, otherwise it will come back being rejected once again. Without the numbers supplied from the customer, we are required to submit a PNV (Pre Port Validation) to identify which numbers are required to be ported.
This is the porting situation that can take the longest, approximately 8 weeks, due to the amount of communication between carriers required and delays in communication.
- Faxstream Duet/ Enhanced Faxstream
- Line Hunt
- Onramp 10, 20, 30
Note: This is not an exhaustive list of services often attached to numbers that are considered complex, and these may vary depending on the carrier.