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Common Protocols Used in VoIP
What are Protocols? A very simple overview of a protocol is that it is a set of rules. These rules...
Creating a 3CX Bridge
3CX allows you to call offices in separate locations for free by connecting two separate 3CX...
Call Queues
In this article Introduction Creating a Call Queue Advanced Features Additional Options...
Hosted PBX vs On-Premise PBX
When making the move to an IP PBX, each business will have to decide whether they wish to keep...
3CX IP PBX Appliance
Small to medium businesses don’t often require a dedicated server, and that kind of investment...
VoIP Assisting Remote Workers
Sales, techs and other remote workers often spend long amounts of time away from their desk. This...
What is SIP Forking?
What is SIP Forking? SIP Forking is the process of splitting (or forking) a SIP call to multiple...
Setting Up Extension Groups
In this article Introduction Default Group Creating Groups Rights Global Rights User & Manager...
Managing Your IP Phones
In this article Introduction Adding Phones Plug & Play (LAN & SBC) Remote Extensions (RPS...
Selecting a VoIP Phone
When making the change to VoIP, there are a number of decisions to be made – which phone system to...