Regardless of where you are in the world, natural disasters or even accidents in the office or server room can happen at any time.

VoIP disaster recovery plan

Maybe there’s a fire or hurricane, or a burst pipe on the floor above.

Ask yourself – if this were to happen in your office, would your phone system continue to work?

There are many options to consider when deciding on a disaster recovery plan for your telecommunications system. Ensuring you have a solid recovery strategy is the first step to keep your VoIP services running in the worst case scenario.

For the larger companies, having multiple offices in different locations is the obvious way to ensure that your clients can always reach you. Any incoming calls can easily be diverted to another office and with some planning and forethought the business can continue as usual.

Of course, simply opening another office with more employees isn’t an option for many businesses. Regardless of the size of the business, there are some key areas that should be focussed on when deciding on a disaster recovery plan.

Key Considerations


What is absolutely crucial to the running of your business? Are these backed up? Can these backups be restored quickly and efficiently, minimising downtime?

It’s one thing to have backups of everything, but if they’re difficult to access and would take a long time to restore, they won’t be of much help when the need arises.

Identifying Disruptions

While it’s not always possible to know when or what will hit a business, depending on your geographical area, there may be more things to consider than elsewhere.

Does the area your office is located in often experience extreme weather?

This would definitely be something to plan for.

The Right Partner

When looking for a telecommunications partner for your business, ensure they have multiple failovers and redundant servers in multiple locations.

A lot can happen in a short amount of time, and without planning ahead for business continuity, you run the risk of losing business communications for an indefinite amount of time.

If this is something you’re concerned about or interested in, feel free to bring it up with someone from our team when discussing your phone system set up.

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