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Regardless of where you are in the world, natural disasters or even accidents in the office or server room can happen at any time. Maybe there’s a fire or hurricane, or a burst pipe on the floor above. Ask yourself – if this were to happen in your office, would your...

As VoIP continues to expand and grow in the business world, softphones are quickly becoming the preferred choice over the traditional desk phone. In the past, when starting a business or bringing on new employees, physical desk phones had to be purchased and would...

Businesses of all sizes are making the move from traditional PSTN lines to SIP trunking, due to the reduced costs and improved scalability associated.   SIP Trunking - SIP Trunking allows telephone services to be delivered over IP – a core part of Voice over IP,...

What are Protocols? A very simple overview of a protocol is that it is a set of rules. These rules are used by computers for communicating data, and each step is defined by a protocol through the communication process. SIP - Session Initiation Protocol SIP is used for...

When making the move to an IP PBX, each business will have to decide whether they wish to keep their IP PBX on-premise, or have it hosted elsewhere by another company. Both options have their benefits and drawbacks, and the decision will often come down to the size of...

Small to medium businesses don’t often require a dedicated server, and that kind of investment purely for an IP PBX isn’t often a popular idea. Creating an IP PBX Appliance using a Mini PC is an easy, cost effective way to run your IP PBX. The setup process for an IP...

Sales, techs and other remote workers often spend long amounts of time away from their desk. This could often see them missing important calls, emails and meetings while on the road. With the use of a number of popular VoIP features, remote workers are able to carry...

When making the change to VoIP, there are a number of decisions to be made – which phone system to choose, the setup of your virtual receptionist, and what number option to decide on. On top of all of these – is deciding on which type of phone is going to be best for...