Setting Up Extension Groups

In this article

• Introduction
• Default Group
• Creating Groups
• Rights
• Global Rights
• User & Manager Rights

Introduction

Default Group

Users in this group have no rights, however managers are able to:

• See call details of all extensions and call queues
• Perform any operations on any call in the system

Creating Groups

1. Navigate to the “Groups” section from the 3CX Management Console and click “Add”
2. Specify a name for the group
3. Navigate to the members section and select “Add” to add members
4. Select “Managers” to assign managers for the group.

Rights

• User rights apply to users only
• Manager rights apply to managers only
• Global rights apply to both users and managers

• Publish Group information to all members – displays presence information between all group members

The options available for users and managers are the same and are as follows:

• See group members – allows the user to see presence information
• See group calls – see calls made by other users
• Show presence – show presence information to users
• Show calls – show users calls to users
• Perform operations on any calls (barge, transfer, take)
• Receptionist operations (check in, check out, set status)
• Barge in, listen, whisper
• Intercom
• Park calls
• Control IVR
• Manage phonebook

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