When customers or prospective customers call you, their impression of how professional and reliable you are can be strongly influenced by their initial experience.
We recommend that our partners and customers take full advantage of the Digital Receptionist feature in 3CX. The Digital Receptionist is also called an IVR, or Interactive Voice Response, and allows a caller to navigate through a phone system using the buttons on their phone, or their voice.
Think something along the lines of “Press 1 for Sales, 2 for Accounts…”
No-one likes to hear recordings of themselves, but instead of getting someone from within the company to record their own voice for the greeting, reach out to a professional voice actor on service such as Fiverr, you will be able to find an actor with an accent local to your business and get them to professionally record, enhance and master your greeting for as low as $5.
For small businesses, which have customers calling up for a service or to buy a product, this will make your business sound a lot more competent and instill confidence in the buyer before they speak to anyone.
For big businesses, these types of features are expected and necessary to distribute the calls into the correct departments.