Future-proof Your Business With A Cloud PBX in NZ
Imagine a tool that can support your business phone system, customer support, call centre and sales team – all from one convenient interface. With a cloud PBX in NZ, this fantasy becomes a reality.
This new development in business telecommunications can help you take charge of a wide range of business communications seamlessly. There is a wide range of Cloud PBX systems on the market that can transform the way your company operates.
What is a Cloud PBX Phone System?
A Private Branch Exchange (PBX) system is a private telephone system used within an organisation. While traditional PBXs used physical hardware and copper telephone lines, modern developments, such as Voice over Internet Protocol (VoIP) telephone systems, have allowed modern businesses to make a move to IP PBX solutions. In a platform like this, your voice signals are turned into packets of data, which are then transmitted to your receiver over the internet.
This means that an IP PBX effectively provides you with a secure, reliable office phone system using your internet connection.
A Cloud PBX is one that’s hosted in the cloud. You can choose to look for a DIY hosting solution or have it hosted by your PBX service provider. This means that a cloud PBX in NZ takes the trouble of managing the PBX out of your hands so that you can focus on your business.
How A Cloud PBX Can Benefit You
There are numerous differences between a modern, future-focused cloud PBX in NZ and older, on-premises traditional business telephone systems. These include cost savings, enhanced accessibility, and great productivity-boosting tools.
Your telephone network is the core of your business’ communications. If your customers want to reach out to you and get answers quickly, they know that the best way to do so is to pick up the phone and give you a call. Nowadays, even though the internet has become a vital route for much modern communication, calls can still be a quicker, more personal way to connect with your customers – both existing and future ones.
Save Time
A cloud PBX for NZ will save you significant amounts of time on the set-up and ongoing care of your phone system. You won’t have to wait for your telco to send out a technician any time you want changes made, as all configurations, upgrades and security can be handled remotely. All you’ll need to do when it comes time for fixes is to log in to your interface and click a button. Your team will get immediate benefits with next to no time required.
It will also equip your customer support or sales team with a fantastic range of productivity-boosting tools that are sure to save you considerable amounts of time on the job itself.
Lower Costs
Cost savings can make a vital difference to the bottom line of a smaller business. When you make the switch to a cloud PBX in NZ, you won’t need to invest in heavy, extensive installations of physical infrastructure the way you would if you were still using a traditional phone network.
You also won’t need to pay for regular maintenance or the charges of a traditional phone system, especially when making long-distance and international calls. That’s why a cloud-based PBX can be a superior system for a business looking to make a move into new markets or if you have many employees or customers based abroad.
Flexibility
You’ll get greater freedom and mobility with a cloud PBX in NZ because you and your employees will be able to make and receive calls from any device, anywhere in the world. Enable remote working and improve connectivity between your offices while expanding the places where you can do business. You’ll also be sure that all your employees are regularly connected to the ongoings in your business, even if they’re out on the road or abroad.
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Data Security
Securing your communication channels is essential if you’re running your own business. When your phone systems run over an internet network, they risk being exposed to hackers who could take control of your communications. A trusted cloud PBX provider will take care of essential matters regarding data security. You can rest assured that your valuable, sensitive data is kept safe and protected.
Integrations
You can integrate cloud PBX systems with a wide range of business applications and software, such as your CRM. These integrations make it easy for your team to gain quick and straightforward access to information about previous calls or orders without having to switch between multiple platforms.
Provide your clients with more accurate support or refer to a detailed log of interactions with a particular client. This real-time integration can be a game-changer, whether you’re hoping to bring on new customers onboard or improve your relationships with existing ones.
User-Friendliness
Even though a cloud phone system has multiple different functions, it isn’t complicated to use. You can manage your system, add new team members and customise your interface with just a few clicks. This means getting to configure your cloud PBX in NZ, so it keeps pace with your changing business without having to hire an IT specialist to handle these changes for you.
Features
When running a business, you need the time and space to focus on handling your overall operations. Enhanced features and productivity tools can help minimise the time you need to take care of operational tasks so that you can focus on growing your business.
Cloud PBXs often come packed with a range of functionalities to boost your team’s efficiency. These include call recording, automatic callbacks, personalised greetings, voicemail, and much more.
Some cloud PBX providers will allow you to create a virtual receptionist so that your call goes to the best agent for the job. This will help you streamline your operations and ensure work gets done faster and customer satisfaction and retention rates are kept high.
Analytics
A cloud PBX in NZ gives you control over all your calls and provides you with an excellent range of data to look over. Monitor call length and effectiveness to see if there are any possible areas for improvement. You can see where your team’s doing well, so you can encourage them to keep up the good work or point out areas where things could be going better.
Scalability
You can easily scale your cloud PBX in NZ to grow as your business does. Because you don’t need any physical infrastructure, all you need to do to expand your capacity is to click a button. The only limits are your bandwidth, the strength of your internet connection and your imagination!
A traditional phone network can be a significant investment, especially for a smaller business with a smaller budget. Installing an analogue PBX can involve hefty costs and cause considerable disruption to your business as new phone lines are installed.
If you’d like to take advantage of the exceptional benefits a VoIP system can offer your company but don’t have the time to manage it on your own, a cloud PBX provider can help. They’ll handle the technical complexities and hosting so that you can focus on achieving your business goals.
At Aatrox Communications, we’re proud to partner with 3CX, one of the world’s leading providers of cloud PBX systems. If you’d like to learn more about what we can do for your business’ communication needs or want to set up a cloud PBX in NZ, please get in touch with us at 09 242 0880.
