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Your VoIP Disaster Recovery Plan

Your VoIP Disaster Recovery Plan

Regardless of where you are in the world, natural disasters or even accidents in the office or server room can happen at any time. Maybe there’s a fire or hurricane, or a burst pipe on the floor above. Ask yourself – if this were to happen in your office, would your...

6 Benefits of a Softphone

6 Benefits of a Softphone

As VoIP continues to expand and grow in the business world, softphones are quickly becoming the preferred choice over the traditional desk phone. In the past, when starting a business or bringing on new employees, physical desk phones had to be purchased and would...

SIP Trunking Basics

SIP Trunking Basics

Businesses of all sizes are making the move from traditional PSTN lines to SIP trunking, due to the reduced costs and improved scalability associated.   SIP Trunking - SIP Trunking allows telephone services to be delivered over IP – a core part of Voice over IP,...

Common Protocols Used in VoIP

Common Protocols Used in VoIP

What are Protocols? A very simple overview of a protocol is that it is a set of rules. These rules are used by computers for communicating data, and each step is defined by a protocol through the communication process. SIP - Session Initiation Protocol SIP is used for...

Hosted PBX vs On-Premise PBX

Hosted PBX vs On-Premise PBX

When making the move to an IP PBX, each business will have to decide whether they wish to keep their IP PBX on-premise, or have it hosted elsewhere by another company. Both options have their benefits and drawbacks, and the decision will often come down to the size of...

3CX IP PBX Appliance

3CX IP PBX Appliance

Small to medium businesses don’t often require a dedicated server, and that kind of investment purely for an IP PBX isn’t often a popular idea. Creating an IP PBX Appliance using a Mini PC is an easy, cost effective way to run your IP PBX. The setup process for an IP...

VoIP Assisting Remote Workers

VoIP Assisting Remote Workers

Sales, techs and other remote workers often spend long amounts of time away from their desk. This could often see them missing important calls, emails and meetings while on the road. With the use of a number of popular VoIP features, remote workers are able to carry...

What is SIP Forking?

What is SIP Forking?

What is SIP Forking? SIP Forking is the process of splitting (or forking) a SIP call to multiple endpoints. This allows the one incoming call to ring at multiple locations, either all at once (parallel forking) or one device at a time (sequential forking). An example...

Selecting a VoIP Phone

Selecting a VoIP Phone

When making the change to VoIP, there are a number of decisions to be made – which phone system to choose, the setup of your virtual receptionist, and what number option to decide on. On top of all of these – is deciding on which type of phone is going to be best for...

Unified Communications

Unified Communications

Many businesses today require a lot more than your traditional voice communication. Businesses spread over multiple locations may at times require conference calling, video calling, screen sharing – the list goes on. As technology evolves and the world becomes more...